Ford recalls more than 1 million vehicles over rearview camera software glitch

Closeup of the Ford logo seen at a Ford dealership store in Sunnyvale^ California. Ford Motor Company is an American multinational automobile manufacturer. Sunnyvale^ CA^ USA - Nov 22^ 2023

Ford Motor Company is issuing a recall for nearly 1.1 million Ford and Lincoln vehicles due to a malfunction involving rearview cameras, which could pose an increased risk of accidents. Ford noted that no injuries linked to the recall have been reported at this time. However, the company did acknowledge receiving one report of a minor accident that resulted in property damage.

According to the National Highway Traffic Safety Administration (NHTSA), the issue involves the rear camera system potentially displaying a blank screen or a frozen image when the vehicle is shifted into reverse. In total, approximately 1,075,299 vehicles are affected.

The NHTSA stated in a May 9 report that “a frozen rear-view camera display image while in reverse can create a false representation of where the vehicle is relative to its surroundings, increasing the risk of a crash … a software malfunction may result in the rearview camera either not displaying at all, freezing, or experiencing delays—particularly when the vehicle is backing up.”

The recall impacts several models, including select versions of the following:

  • 2021–2024 Bronco, F-150, Edge
  • 2023–2024 Escape, F-250, F-350, F-450, F-550, F-600
  • 2022–2024 Expedition
  • 2022–2025 Transit
  • 2021–2023 Mustang Mach-E
  • 2024 Ranger and Mustang
  • 2021–2023 Lincoln Nautilus
  • 2022–2024 Lincoln Navigator
  • 2023–2024 Lincoln Corsair

The solution to the problem is a software update for the accessory protocol interface module (APIM); however, this update isn’t expected to be ready until sometime in the third quarter of 2025. The update will be free either in person at a Ford/Lincoln dealership, or remotely through an over-the-air update, according to Ford. Vehicle owners will begin receiving recall notifications by mail starting June 16, 2025; a second letter will be sent once the remedy is available sometime between July and September, recall documents state.

Vehicle owners can reach Ford customer service at 1-866-436-7332 and reference recall number 25S49. Additional assistance is available via the NHTSA’s vehicle safety hotline at 888-327-4236 (TTY 888-275-9171) or by visiting www.nhtsa.gov. NHTSA’s number for the recall is 25V-315.

This latest recall follows a significant fine the Detroit automaker faced in late 2023. The NHTSA imposed a $165 million civil penalty on Ford over its handling of a 2020 recall also tied to faulty rearview cameras.  Most recently, Ford recalled roughly 274,000 Lincoln Navigator and Ford Expedition vehicles because of a poorly installed front brake line that could lead to reduced brake function, in another recall dated May 9.

Editorial credit: Tada Images / Shutterstock.com

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